FAQ
1. Orders & Delivery
- How long will it take to receive my order?
We process and ship all orders across Pakistan within 4 to 6 business days. You will receive a confirmation message with tracking details once your order has been dispatched.
- What payment methods do you accept?
We accept online payments via Bank Transfer, NayaPay, and JazzCash. Please note that we do not offer Cash on Delivery (COD), and all orders must be prepaid at checkout.
- Can I cancel or change my order after placing it?
If you need to make changes or cancel your order, please contact our support team immediately at hello@awaarah.com or +92 334 3526665. Once an order has been shipped, it cannot be canceled.
2. Returns & Exchanges
- What is your return policy?
Unworn, unwashed, and undamaged items with original tags attached can be returned within 7 days of delivery.
- How do I initiate a return or exchange?
Contact our support team with your order number and details of the item you wish to return. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect.
- Are any items non-returnable?
Sale items, promotional items, and final sale accessories cannot be returned or exchanged.
3. Products & Sizing
- How do I know what size to choose?
Many of our products feature a relaxed or oversized fit as part of our streetwear aesthetic. Please check the individual product pages for specific sizing recommendations or measurements.
- Are the colors on the website accurate?
We make every effort to display product colors accurately, though minor variations may occur depending on your screen settings and device display.
4. Contact & Support
- How can I reach customer support?
You can email us at hello@awaarah.com or call/WhatsApp us at +92 334 3526665. Our team is available to assist you Monday through Saturday.
1. Orders & Delivery
- How long will it take to receive my order?We process and ship all orders across Pakistan within 4 to 6 business days. You will receive a confirmation message with tracking details once your order has been dispatched.
- What payment methods do you accept?We accept online payments via Bank Transfer, NayaPay, and JazzCash. Please note that we do not offer Cash on Delivery (COD), and all orders must be prepaid at checkout.
- Can I cancel or change my order after placing it?If you need to make changes or cancel your order, please contact our support team immediately at hello@awaarah.com or +92 334 3526665. Once an order has been shipped, it cannot be canceled.
2. Returns & Exchanges
- What is your return policy?Unworn, unwashed, and undamaged items with original tags attached can be returned within 7 days of delivery.
- How do I initiate a return or exchange?Contact our support team with your order number and details of the item you wish to return. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect.
- Are any items non-returnable?Sale items, promotional items, and final sale accessories cannot be returned or exchanged.
3. Products & Sizing
- How do I know what size to choose?Many of our products feature a relaxed or oversized fit as part of our streetwear aesthetic. Please check the individual product pages for specific sizing recommendations or measurements.
- Are the colors on the website accurate?We make every effort to display product colors accurately, though minor variations may occur depending on your screen settings and device display.
4. Contact & Support
- How can I reach customer support?You can email us at hello@awaarah.com or call/WhatsApp us at +92 334 3526665. Our team is available to assist you Monday through Saturday.